Privacy Policy
Last updated: 11 August 2026
Luggage @ City Center respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how personal information may be processed when you visit our website, luggageatcitycenter.com, and how you can exercise your data protection rights.
1. Data Controller
The website and business operating as Luggage @ City Center are operated by:
Henry Nesbitt Unipessoal Ldª.
NIF: 514 892 307
Registered/Fiscal Address: Travessa dos Brunos, 19 – 1.º Esq., 1200-620 Lisboa, Portugal
Business location:
Centro Comercial Espaço Chiado, Shop 5
Rua da Misericórdia 14
Lisboa, Portugal
Email: henry@luggageatcitycenter.com
Telephone: +351 962 330 645
For the purposes of the General Data Protection Regulation (GDPR), Henry Nesbitt Unipessoal Ldª. is the data controller in relation to personal data processed through this website.
2. Information We Collect
Our website is primarily an informational website and does not currently provide user accounts, online booking facilities, or website contact forms.
We do not intentionally collect personal information directly through the website unless you choose to contact us using one of the contact methods provided, such as email, telephone, or WhatsApp.
When you visit the website, limited technical information may also be processed automatically by our website hosting provider or other technical services. This may include information such as:
- IP address;
- browser and device information;
- date and time of access;
- pages requested;
- referring website; and
- technical information necessary for the security and operation of the website.
Such information may be processed where necessary to operate, maintain and secure the website.
3. Contacting Us
If you contact us by email, telephone, WhatsApp, or another communication method, we may process the information that you voluntarily provide to us.
This may include your name, telephone number, email address, message content, and any other information you choose to provide.
We use this information to respond to your enquiry, provide requested information, communicate with you about our services, or take steps at your request before providing a service.
Depending on the circumstances, the legal basis for this processing may be taking steps at your request prior to entering into a contract, performing a contract, complying with a legal obligation, or our legitimate interest in responding to enquiries and managing our business communications.
4. Analytics
The website may contain technical components associated with Google Analytics or Google Tag Manager.
At present, Google Analytics is not actively used by us to collect or analyse visitor statistics.
If analytics or other non-essential tracking technologies are activated in the future, this Privacy Policy and, where required, the website’s cookie consent mechanism will be updated before such technologies are used.
5. Cookies
The website may use cookies or similar technologies that are technically necessary for the website to function correctly.
We do not currently intentionally use non-essential analytics or advertising cookies for active visitor tracking.
If non-essential cookies or tracking technologies are introduced in the future, visitors will be provided with appropriate information and, where legally required, the opportunity to provide or refuse consent before those technologies are activated.
6. Third-Party Services
Our website may contain links to or integrations with third-party services, including WhatsApp and the Portuguese Electronic Complaints Book (Livro de Reclamações Eletrónico).
When you choose to use a third-party service, that provider may process personal information in accordance with its own privacy policy and terms.
We encourage you to review the privacy information provided by any third-party service you choose to use.
7. How Long We Keep Personal Data
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any period required by applicable legal, accounting, tax, or regulatory obligations.
The appropriate retention period will depend on the nature of the information and the reason for which it is processed.
8. Sharing Personal Data
We do not sell personal data.
Personal information may be shared with service providers where reasonably necessary to operate our website or business, such as website hosting, IT, communications, or professional service providers.
Information may also be disclosed where required by law, regulation, court order, or a competent public authority.
Where service providers process personal data on our behalf, we take appropriate steps to ensure that such processing is subject to applicable data protection requirements.
9. International Data Transfers
Some third-party technology or communications providers may process information outside Portugal or the European Economic Area.
Where personal data is transferred internationally, appropriate safeguards will be used where required under applicable data protection law.
10. Your Data Protection Rights
Subject to the conditions established by applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete personal data;
- request deletion of your personal data;
- request restriction of processing;
- object to certain processing;
- request data portability where applicable;
- withdraw consent where processing is based on consent; and
- lodge a complaint with a competent supervisory authority.
To exercise your rights, please contact us at:
We may need to request information reasonably necessary to verify your identity before responding to certain requests.
11. Complaints
If you believe that your personal data has been processed in violation of applicable data protection law, you have the right to lodge a complaint with the Portuguese data protection supervisory authority:
Comissão Nacional de Proteção de Dados (CNPD)
Av. D. Carlos I, 134, 1.º
1200-651 Lisboa
Portugal
You may also contact us first so that we have an opportunity to address your concern.
12. Security
We take reasonable technical and organisational measures appropriate to the nature of the information we process to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, or legal obligations change.
The latest version will be published on this page and the “Last updated” date at the top of the policy will be revised accordingly.
14. Contact
For questions regarding this Privacy Policy or the processing of your personal data, please contact:
Henry Nesbitt Unipessoal Ldª.
NIF: 514 892 307
Travessa dos Brunos, 19 – 1.º Esq.
1200-620 Lisboa, Portugal
Email: henry@luggageatcitycenter.com
Telephone: +351 962 330 645